How to Lodge a Complaint
Preferred Email: info@capkco.in
Investor Helpline: +91 63551 80019
Compliance Officer: CAPKCO FINSERV PVT. LTD.
Corporate Office: 10th Floor, Addor Aspire-2, Block B, 1003-1004, University Rd, opp. Old passport office, Gulbai Tekra, Ahmedabad, Gujarat 380015
Business Hours: Mon–Fri, 10: 00 AM – 6: 00 PM (IST) (Except Public Holidays)
You may raise a complaint via: Email, Phone call / WhatsApp, Walk-in / Written letter at our office (address above).
Mandatory details to include
- Full name
- Mobile number
- Email ID
- Folio / PAN (if available)
- Brief description of the issue
- Date of incident
- Supporting documents / screenshots
Escalation Matrix
| Level | Contact / Role | Channel | When to Escalate |
|---|---|---|---|
| Level 1 | Client Service / Operations Desk | Email: info@capkco.in Phone: +91 63551 80019 | At first instance |
| Level 2 | Compliance Officer | Email: info@capkco.in Phone: +91 63551 80019 | If not acknowledged in 2 days / not resolved in 7 days |
| Level 3 | AMC Grievance Cell | As per respective AMC / Registrar contact | If product side action is required / unresolved internally |
Note: We assist investors in drafting and filing escalations to AMCs / Registrars when required.
Timelines We Follow
Acknowledgment: within 2 working days of receipt.
Resolution / Final Response: within 7 working days of receipt.*
* If an AMC is involved, we will coordinate with the AMC and keep you updated on progress.
Tracking: All complaints are recorded and tracked in our Complaint Register until closure.
What Happens After You Complain
- Register & Acknowledge: Sending acknowledgement of complaint.
- Assessment: Categorizing the issue (Service / Transaction / Statement / Portal / Other).
- Coordination: Escalating with AMC / Registrar if needed.
- Resolution: Providing a written resolution / closure note.
- Closure & Feedback: Recording closure and requesting feedback.
Data Privacy
Your data is handled per AMFI Data Sharing Principles (purpose limitation, minimization, retention, and purge). We do not share data beyond what is required to resolve your complaint.
Disclaimer
Mutual fund investments are subject to market risks. Please read all scheme-related documents carefully before investing. CAPKCO FINSERV PVT. LTD. is an AMFI Registered Mutual Fund Distributor (ARN-319386). We do not provide investment advice. This page is for grievance redressal information only.